Expert Services & Strategic Partnership

Expertise That Elevates. Support That Scales.

Listrak’s client services are built to help you move faster, grow smarter, and get more from your investment. Whether you're launching a new program or optimizing a mature strategy, our service offerings are tailored to support your unique needs—every step of the way. From onboarding and training to strategic oversight and technical support, you get access to the experience, insights, and partnership it takes to thrive in today’s competitive landscape.

Support

Reliable. Responsive. Ready When You Need It.

Listrak offers premier, enterprise-level support that adapts to your business and responds at the speed of your brand. Our expert teams provide multi-channel assistance, strategic troubleshooting, and continuous monitoring to ensure your program performs around the clock.

Highlights include:

  • 24/7 Priority Access – Reach our team any time by phone, chat, or email with priority queue routing
  • Dedicated Support Expert – Work directly with a platform specialist familiar with your brand and setup
  • Deliverability & Mobile Compliance – Ongoing audits and consultations for inbox placement and carrier compliance
  • Onsite & Virtual Training – Senior instructor-led sessions, either onsite or virtual, to help your team build confidence and fluency
  • Help Center Access – 24/7 knowledge base with detailed platform documentation and how-to articles

Support offerings are tailored to align with your program complexity and support tier.

a woman working behind a laptop computer.  A text bubble is overlaid that says 'Hi, how can I help you today?' as if to suggest she's speaking with a customer service chat.
a group of 4 co-workers reviewing something with smiles on their face.  The word 'Strategy' is overlaid on the image.

Strategy

Partnership That Performs. Results That Scale.

Listrak delivers more than expertise—we deliver momentum. From day one, our strategy teams become an extension of yours, injecting fresh ideas, optimized execution, and data-backed insights that drive immediate engagement and long-term performance. With proactive planning, continual refinement, and cross-channel oversight, we help you move faster, convert smarter, and scale confidently.

Strategic services may include:

  • Dedicated Client Success Manager (CSM) – A partner embedded in your success, with deep industry and platform expertise
  • Digital Strategist Alignment – Advanced campaign testing, insights, and optimization tied to your business goals
  • Weekly Program Reviews – Regular check-ins to assess performance, identify opportunities, and align strategy
  • Managed Campaign Execution – Hands-on creation of fully-managed campaigns throughout the year
  • Bi-Annual Trend Reports – Industry and seasonal trend analysis to inform planning and creative direction
  • Quarterly Growth Roadmaps – Collaborative sessions to align upcoming initiatives with program goals
  • Annual Onsite Planning – In-person strategy meetings to align marketing efforts with executive priorities

Strategic services are structured to provide varying levels of involvement based on your service plan.

Implementation

Expert Guidance. Seamless Execution. Built for Success.

The foundation for a successful program starts with a successful launch. Working with Listrak’s implementation services, you’ll benefit from having a team of cross-functional experts help accelerate your program configuration and setup, ensuring your campaigns maximize Listrak functionality and align with your goals.

Implementation services are customized based on your timeline, tech stack, and service level.

Implementation support may include:
a green circle with a black checkmark in the middle of it.
Dedicated Onboarding Manager – A single point-of-contact to oversee your end-to-end onboarding
a green circle with a black checkmark in the middle of it.
Platform Configuration & Integrations – Hands-on support for connecting your ecommerce, CRM, and other tech stack solutions, with comprehensive testing and quality assurance
a green circle with a black checkmark in the middle of it.
Design & Deployment – Experts to help layout, build, test and launch personalized experiences and journeys
a green circle with a black checkmark in the middle of it.
Campaign Parity & Strategic Enhancements – Enhance your existing campaigns and identify new opportunities to help ensure your Listrak program is on a path to exceed historical performance.
a green circle with a black checkmark in the middle of it.
Compliance & Deliverability – Direct and dedicated support in migrating your contacts into Listrak, including a customized IP warm-up plan to ensure strong inbox placement during and after migration.

More Than a Platform—Your Growth Partner

Whether you’re launching, optimizing, or scaling, Listrak delivers the strategic services and responsive support your brand needs to move with confidence—and convert with precision.

Accelerate your growth and maximize revenue