Listrak Intelligence

AI-Powered Precision for Person-First Marketing

Listrak Intelligence brings the power of machine learning and predictive algorithms directly into your marketing workflow, giving you the tools to act faster, personalize deeper, and drive more revenue at every customer touchpoint. From product recommendations and segmentation to send-time optimization and content generation, Listrak Intelligence transforms your data into high-performing engagement strategies that scale effortlessly.

Product Recommendations

Shape the experience, guide the design, and let AI deliver the right products, every time.

Listrak’s Product Recommendations engine gives marketers deep control and unmatched flexibility, allowing you to define the logic, design the creative, and fine-tune recommendations to reflect your brand, your goals, and your customer journey.

Whether you're promoting top sellers, trending products, affinity-based selections, or something entirely custom, Listrak’s AI adapts in real time to get the most relevant products in front of the right customers—at the moment they’re most likely to convert.

  • Define merchandising logic using real-time behavior, product attributes, inventory levels, purchase history, and more
  • Tailor the visual experience with branded layouts, dynamic styling, and creative fallback strategies
  • Deploy across email and web, ensuring consistency and reach
  • Preview and validate recommendations before campaigns go live for full confidence
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Predictive Segmentation

Target smarter. Spend efficiently. Drive more revenue.

With Predictive Segmentation powered by Listrak Intelligence, you move from reactive targeting to strategic, revenue-first marketing. Our AI models score customers based on behavior patterns—such as likelihood to purchase, churn, or engage—so you can deliver the right message to the right audience at the right time.

It’s not just about reaching more people, it’s about reaching the right people with every message you send.

These self-learning models continuously evolve with each customer interaction, keeping your targeting sharp, your engagement strong, and your spend working harder for your bottom line.

More precision. Less waste. Greater ROI.
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Segment audiences by purchase intent, churn risk, engagement level, and more
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Prioritize high-value shoppers and suppress low-propensity audiences to reduce waste
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Power personalized journeys in Journey Hub with AI-based logic and relevance
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Maximize your marketing budget by allocating spend to contacts most likely to convert
AI Channel Affinity

Deliver every message on the channel where it’s most likely to convert.

Listrak’s AI Channel Affinity takes the guesswork out of multichannel marketing. By analyzing engagement patterns, behavioral signals, and channel preferences, our AI predicts the optimal delivery path for each individual contact, whether that’s email, SMS, or push.

So instead of blasting every message everywhere, you send smarter—boosting performance, reducing waste, and driving more revenue from every campaign.

  • Smarter channel selection based on real customer behavior
  • Higher revenue per message with less trial and error
  • Better engagement and deliverability through preferred touchpoints
  • Seamless Journey Hub integration with decision splits based on channel affinity

Let AI power your channel mix, so your messages always land where they’ll make the biggest impact.

Right channel. Right message. Real results.
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Predictive Content

Deliver content that connects—personally and powerfully.

Listrak’s Predictive Content transforms your content marketing into a scalable personalization engine. Using AI and natural language processing, it automatically interprets your editorial content—then matches it to each customer based on their behaviors, preferences, and purchase history.

No more manual tagging or generic messaging. Just intelligent, 1:1 content that drives deeper engagement across every touchpoint.

Personalized journeys built to engage, educate, and convert.
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Match customers to topics they care about, from blog posts to buying guides
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Automatically tag, categorize, and understand content using AI-powered analysis
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Strengthen brand loyalty through meaningful, non-promotional experiences
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Boost content performance with higher time on site, click-throughs, and conversions
AI Text Message Assistant

Boost click-through rates with proven performance.

Say goodbye to writer’s block and manual drafting. Listrak’s AI Text Message Assistant leverages Generative AI to instantly create compelling, on-brand mobile messages, saving time and increasing performance.

Embedded directly into our SMS editor, the assistant intelligently analyzes the website or landing page linked in your message. It extracts product details, brand tone, and contextual cues to generate multiple personalized message options—each ready to refine, customize, or send.

  • Auto-generate SMS and MMS copy using page-level context and brand voice
  • Extract relevant content like product features, promotions, and value props
  • Choose from multiple message variations tailored to different tones or objectives
  • Adjust tone and length for compliance, clarity, or creativity
  • Fully integrated into your SMS workflow for seamless use
Craft branded messages faster and drive results with every send.
AI generated SMS copy options that represent different desired tones of messaging.
AI Personalized Campaigns

Automated. Intelligent. Always on.

AI Personalized Campaigns: automated, self-optimizing campaigns that run on your schedule. Set your template and cadence once, and let Listrak Intelligence do the rest with each send.

  • Dynamically populated with personalized Product Recommendations
  • Enhanced by predictive content matched to customer interest
  • Optimized in real time using performance-based learning
  • Designed to increase engagement without increasing workload

It’s like having a full marketing team working behind the scenes, continuously learning and improving.

Automated Replenishment Campaigns

Turn repeat purchases into a reliable revenue stream and long-term customer value.

Listrak’s Automated Replenishment Campaigns use predictive intelligence to anticipate when each customer is likely to run out of a product, then trigger personalized, perfectly timed reminders across channels. These behavior-driven campaigns boost retention, increase Custom Lifetime Value (CLV), and keep your brand top of mind exactly when it matters most.

Never miss a reorder opportunity, and never lose momentum.

Smarter timing. Seamless automation. Stronger retention.
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AI-powered delivery models based on real reorder patterns and purchase history
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Flexible timing controls tailored to individual products and customer segments
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Smart suppression logic for out-of-stock or discontinued SKUs
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Dynamic message content personalized by product, quantity, and usage cycle
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Support for single-SKU or bundled replenishment paths
Send Time Optimization

Deliver your message at the moment it matters most.

Timing is everything, and Listrak’s AI-powered Send Time Optimization ensures you never miss the mark. By analyzing each contact’s unique engagement history, our AI pinpoints the optimal moment to send your email or SMS—maximizing the chance it gets opened, read, and acted on.

  • Personalized send times tailored to each individual’s behavior and habits
  • Improved engagement and conversions across channels
  • No manual testing required—AI does the heavy lifting for you
  • Self-learning models that improve with every campaign sent
  • Built-in safeguards help ensure alignment with legal and carrier compliance
Send at the right time, every time.
AI Shopping Concierge 

Your digital personal shopper, powered by real-time AI.

Listrak’s AI Shopping Concierge delivers personalized, dynamic Product Recommendations while customers browse your website, creating an interactive, in-the-moment experience that feels like one-on-one assistance. It guides shoppers toward what they’re most likely to love (and buy), increasing both satisfaction and sales.

Think of it as your always-on, always-relevant in-store associate—now available online, at scale, and powered by AI.

Smarter browsing. Higher conversion. Better customer experience.
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Analyzes real-time behavior to serve up contextually relevant product suggestions
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Drives discovery and increases cart value with high-interest recommendations
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Guides purchase decisions based on each customer’s preferences and intent
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Elevates the on-site experience with curated, one-to-one product feeds
Intelligent Coupon Management

Deliver incentives with control, flexibility, and precision.

Listrak’s coupon management tools make it easy to integrate personalized offers into your popup experiences, helping you boost conversion while maintaining complete control over delivery, limits, and usage. Whether you're using static codes or dynamic pools, Listrak ensures every incentive is accurate, secure, and on-brand.

  • Assign static or dynamic coupons from designated pools and track redemption performance
  • Deliver codes directly within the popup to increase engagement and reduce friction
  • Apply coupon-specific attributes such as expiration dates, campaign tags, or one-time use logic
  • Easily manage, organize, and reuse coupon pools across multiple experiences
  • Combine coupon delivery with targeting and segmentation rules for smarter promotions

Accelerate your growth and maximize revenue