Listrak’s Journey Orchestration gives marketers the power to automate personalized, cross-channel engagement that responds to real customer behavior in real time. With our intuitive Cross-Channel Journey Hub, you can design and activate intelligent customer journeys that turn interaction into revenue and one-time shoppers into lifelong customers.
Journey Hub is the control center for your lifecycle marketing, giving you the power to visualize, orchestrate, and optimize personalized customer journeys across every channel, from email and SMS to push notifications, webhooks and beyond.
With an intuitive drag-and-drop interface, template library and real-time data activation, marketers can build intelligent, revenue driving journeys that adapt to every customer’s behavior and preferences.
Backed by identity resolution and a single customer view, Journey Hub ensures every message is timely, every interaction is relevant, and every journey drives measurable impact.
Your welcome experience sets the tone for your brand, and Listrak helps you get it right. With automated welcome and activation campaigns, you can engage new subscribers, first-time buyers, and mobile opt-ins with personalized messages delivered at the perfect moment and through the most effective channel.
Whether you're offering a special incentive, sharing your brand story, or guiding users toward their first purchase, Listrak ensures your first interaction is meaningful, memorable, and conversion-focused.
Seamless integration with Experience Builder popups, modals, and preference centers for consistent onboarding
Not every shopper converts on the first visit, but that doesn’t mean the opportunity is lost. Listrak’s Cart & Browse Abandonment campaigns are designed to re-engage high-intent customers the moment they leave your site. Powered by real-time behavioral signals and AI-driven personalization, these automated messages reignite interest, reduce friction, and recover revenue at scale.
Turn hesitation into action—and abandoned sessions into sales—with automated journeys that know exactly when (and how) to follow up.
The most valuable customer journeys don’t end at checkout—they evolve. Listrak empowers brands to nurture long-term relationships through personalized, data-driven lifecycle marketing. From post-purchase engagement to loyalty-building and win-back strategies, our automation ensures you stay connected, relevant, and revenue-focused at every stage.
Automate high-impact campaigns like:
Keep your brand top of mind—and your best customers coming back—through consistent, personalized lifecycle engagement that scales effortlessly.
Automated Replenishment Campaigns use predictive intelligence to anticipate when customers will need to reorder, then trigger perfectly timed, personalized reminders across channels. These behavior-based journeys increase retention, boost recurring revenue, and ensure you're always there at the right moment—without lifting a finger.
Keep customers stocked. Keep revenue flowing. All with automation that works behind the scenes to drive long-term value.
When timing is critical, Listrak delivers. From real-time product alerts to branded order confirmations, our intelligent messaging ensures customers receive the updates they care about—personalized, timely, and on the channel they prefer.
Whether it’s a back-in-stock notification that drives urgency or a seamless purchase confirmation that builds trust, every message is designed to enhance the experience and drive action.
Deliver the updates your customers expect with the personalization and precision that sets your brand apart.
Journey Hub gives you more than just standard triggers. With Custom and Segment Entry Events, you can create highly tailored customer journeys that align with your specific business logic, customer actions, or third-party integrations. Whether it’s a subscription renewal, loyalty milestone, or a signal from another platform, your automation adapts to your strategy—not the other way around.
Custom Events empower you to:
Design journeys that reflect the real complexity of your business, without compromise.
Every journey you build with Listrak is powered by unified data, backed by retail expertise, and optimized to drive measurable revenue. With scalable automation, strategic guidance, and pre-built lifecycle strategies, you can stop managing complexity and start accelerating growth.
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