SupportPoint Increases Global
Direct Marketing Reach using
Listrak Email Marketing
By Megan Ouellet, Director of Marketing
April 16, 2007
SupportPoint was developed to solve one of the biggest challenges that businesses face today – how to improve employee adoption of systems and processes while reducing the costs of training and support. Whether it’s a mid-size company with offices in several cities or a global enterprise with offices on several continents, SupportPoint enhances knowledge management across organizations by providing easy to use self-service support through its Electronic Performance Support Systems (EPSS). The SupportPoint EPSS solution provides fast, job-specific support to increase employees’ proficiency with enterprise applications, processes, and products. It does this by providing highly structured and layered online documentation that is context sensitive with almost any application. The result is a superior end user experience that makes SupportPoint the first port of call for post-launch support.
SupportPoint delivers targeted and actionable information about an organization's systems, processes, policies, tasks, and products. It empowers operations and training managers to deliver clear, relevant, and company-specific information that enables employees to perform their jobs properly. Many global enterprises, including financial, manufacturing, and government organizations, use SupportPoint as their primary system for providing self-service support to their employees. And, because it is a global organization itself, with offices in Melbourne, London, and New York, SupportPoint knows first hand how challenging it can be to reach a global audience if the proper tools aren’t in place.
